Overview
As a Corporate Developer for a large IT service provider, I am currently dedicating most of my time to coordinating the introduction of Artificial Intelligence into our internal and service-oriented processes.
This is not just about technology; it’s about the industrialization of knowledge work. In the high-cost environment of the German service sector, AI represents a critical opportunity to remain competitive by radically improving efficiency and reducing costs.
Strategic Focus
My work is divided into two main innovation horizons:
1. The Current Horizon: Implementation & Adoption
We are currently focusing on the integration of established AI technologies to achieve immediate efficiency gains:
- Generative AI Hub: Deploying ChatGPT and Microsoft 365 Copilot to the workforce with clear governance.
- Workflow Automation: Building the first generation of AI agent systems using tools like n8n to automate complex, recurring service tasks.
- Cost Management: Leveraging AI to lower cost structures, ensuring that our service-driven business models remain attractive in the German market.
2. The Future Horizon: Radical Process Rethinking
Looking ahead, we are exploring how service business models must change as agentic systems improve exponentially. This involves:
- Transitioning from “AI-supported” to “AI-first” processes.
- Designing radical new architectures for service delivery that were previously impossible due to high cognitive labor costs.
Insights & Writing
I regularly share my findings and strategic frameworks regarding this transformation in my blog posts. I believe that successfully navigating this shift is the key to strengthening Germany’s position as a leading business location in the age of AI.